After-Sales Policy

IC256 operates the website located at www.ic256.com to provide online access to information about the products available from IC256 ("Products") and to facilitate the purchase of Products ("Services"). These Terms of Use, together with the Ordering Conditions, are collectively referred to as this "Agreement." By using IC256, you agree to the following terms and conditions ("Terms of Use") set forth in this Agreement. Ordering Products constitutes your agreement to these Terms of Use as well as the Ordering Conditions. IC256 reserves the right to modify this Agreement at any time without prior notice to you. Your use of this website following any such modification constitutes your agreement to follow and be bound by the modified Agreement. The date of the last revision to this Agreement is provided below:

**Intellectual Property**

We are the owner or licensee of all intellectual property rights (including copyright, trademarks, design rights, patents, or other intellectual property rights) in our site and the material published on it. These works are protected by intellectual property laws and treaties around the world. We reserve all these rights.

You may print off copies of any page from our site and you may download extracts of any page(s) from our site for your personal use or for internal business use, and you may draw the attention of others within your organization to content posted on our site. Reproduction of part or all of the contents of this site in any form is prohibited other than for personal or internal business use. It may not be copied or shared with any third party.

**Order Process**

We welcome you to order all goods from our website, and you may need to read the order process to understand how you can purchase goods and get services after payment and shipping.

**Payment Methods**

IC256 offers a variety of convenient payment methods in USD, including PayPal and credit cards. Payment must be made in the currency used at the time of order placement. For other payment methods, please contact our customer service: dewey.du@IC256.cn

**Shipping Options**

IC256 offers different shipping methods: we can help you arrange shipping via FedEx, DHL, UPS, TNT, EMS, or other methods you prefer. If you work with a specific courier company, you can choose your own logistics service. We also accept shipping methods requested by customers.

Generally, the delivery time for most parts is 1-3 business days or 5-7 business days. Special requirements need to be confirmed with our sales team.

**Quality Control and After-Sales Service**

IC256 guarantees that all goods we provide come from original manufacturers, authorized agents, and authorized distributors, and are all original and new components. We will provide inspection records for all orders, delivered by our customer service team. We also offer a one-year warranty period for goods after delivery. Unless the customer has a legitimate reason, we will not accept order cancellations. For example: evidence proving that our goods are not original new components. If you encounter quality issues after receiving the goods, please contact us within 3 business days, and we will replace the product with a new one in accordance with the after-sales service agreement. The after-sales service agreement is a specification to provide you with better service. Before filing a product complaint, you may need to read it carefully to handle product issues. We do not accept order cancellations after shipment; we only replace faulty products. We only accept products that are visibly damaged during transportation when you receive the package, and we request that you retain photos for record-keeping. When a customer complains about a product issue within 3 business days of receipt, we will require the customer to provide a formal product issue description to confirm the problem. A formal product issue description includes but is not limited to: written description, photos, videos, preliminary testing, etc. IC256 will replace the product with a new one and cover the shipping cost for the new part after confirming the product issue. If necessary, IC256 may request the return of the faulty product for inspection or testing. The customer should assist in returning the faulty component, and IC256 will cover the shipping cost.

**Disclaimer**

IC256 is responsible for providing technical support to ensure the normal operation of the website, striving to avoid service interruptions or limit downtime as much as possible, and ensuring users can access the internet smoothly. However, IC256 shall not be held responsible if the website crashes or becomes unusable due to force majeure or other uncontrollable reasons, resulting in the loss of certain records, information, or data. IC256 will not be liable in the following situations: any unauthorized access or illegal or unauthorized use of information, including identifiable information.

If user information (including identifiable information) is accessed through unauthorized or improper use of a user account or login information, or due to the user’s failure to protect their username, password, or customer ID.